{"product_id":"essentials-of-customer-service-online","title":"Essentials of Customer Service (E-learning)","description":"\u003ch2\u003eWhat is the Essentials of Customer Service Course?\u003c\/h2\u003e\n\u003cp\u003eCustomer service is the support given before, during and after a purchase. It shapes the customer experience, builds trust and decides whether someone comes back. Beyond resolving problems quickly, good service is about interactions that strengthen the relationship. This course covers the different customer types, practical techniques for delivering strong service, and how to handle complaints and difficult situations without losing composure.\u003c\/p\u003e\n\u003ch2\u003eWhat's Included in the Essentials of Customer Service Course?\u003c\/h2\u003e\n\u003ch3\u003eCourse Content\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThe benefits of good customer service\u003c\/li\u003e\n\u003cli\u003eTips for dealing with customers\u003c\/li\u003e\n\u003cli\u003eInternal customers\u003c\/li\u003e\n\u003cli\u003eHow customer expectations are formed\u003c\/li\u003e\n\u003cli\u003eHow to create fantastic customer service\u003c\/li\u003e\n\u003cli\u003eMeasuring customer perception\u003c\/li\u003e\n\u003cli\u003eCustomer service skills\u003c\/li\u003e\n\u003cli\u003eHow to deal with complaints\u003c\/li\u003e\n\u003cli\u003eDealing with demanding customers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho Should Attend?\u003c\/h3\u003e\n\u003cp\u003eAll employees in an internal or external customer-facing role. Estimated study time is 40 minutes.\u003c\/p\u003e\n\u003ch3\u003eCourse Format\u003c\/h3\u003e\n\u003cp\u003eThis online Essentials of Customer Service course is delivered online and presented via an easy-to-use interface which is retina friendly engaging, interactive and has a fresh modern style. The e-learning course can be accessed using (PC, Tablet or Mac), and the latest version of Chrome, Firefox, Safari or Edge, please note that Pop-up may need to be enabled.\u003c\/p\u003e\n\u003ch3\u003eCertification\u003c\/h3\u003e\n\u003cp\u003eThe online Essentials of Customer Service content complies with subject related standards and has an associated online knowledge assessment the successful completion of which results in a Certificate of Achievement that is certified by TQA and carries unique registration number. Certificates can be printed and saved.\u003c\/p\u003e\n\u003ch2\u003eT\u0026amp;C\u003c\/h2\u003e\n\u003cp\u003eThe online Essentials of Customer Service course will be available for 30-days once the account is activated with the new title. The purchase price includes one quiz attempt, resits are available for a small administration charge of £5.00 plus VAT.\u003c\/p\u003e","brand":"Timely Intervention","offers":[{"title":"Default Title","offer_id":58376681521496,"sku":null,"price":35.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0780\/7126\/7672\/files\/TimelyIntervention.png?v=1694208689","url":"https:\/\/www.envicourse.com\/products\/essentials-of-customer-service-online","provider":"envicourse.com","version":"1.0","type":"link"}