{"product_id":"highfield-welfare-and-vulnerability-engagement-wave-retail","title":"Highfield Welfare and Vulnerability Engagement (WAVE) Retail (E-learning)","description":"\u003ch2\u003eWhat is Welfare and Vulnerability Engagement (WAVE) Retail?\u003c\/h2\u003e\u003cp\u003eRecognising and responding to vulnerability protects both customers and your business. This retail-focused course builds the skills to identify vulnerable customers and engage with them appropriately in a retail setting.\u003c\/p\u003e\u003ch2\u003eWhat's Included in the Highfield WAVE Retail Course?\u003c\/h2\u003e\u003cp\u003eThis course covers how to recognise signs of vulnerability in a retail environment, the appropriate ways to engage, and the support options available.\u003c\/p\u003e\u003ch3\u003eAreas Covered\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eDefining and recognising vulnerability in retail\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eEngaging with vulnerable customers appropriately\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eSignposting to support\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eLegal considerations for retailers\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWho Is WAVE Retail Aimed At?\u003c\/h3\u003e\u003cp\u003eRetail staff who may encounter vulnerable customers as part of their role.\u003c\/p\u003e\u003ch3\u003ePrerequisites\u003c\/h3\u003e\u003cp\u003eNo prior knowledge needed.\u003c\/p\u003e\u003ch3\u003eDuration\u003c\/h3\u003e\u003cp\u003eApproximately 45 minutes.\u003c\/p\u003e\u003ch3\u003eHow It Works\u003c\/h3\u003e\u003cp\u003eOur e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context. Learners are assessed at the end of the course by multiple-choice questions.\u003c\/p\u003e\u003ch3\u003eCertification\u003c\/h3\u003e\u003cp\u003eLearners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.\u003c\/p\u003e\u003ch3\u003eAccreditation\u003c\/h3\u003e\u003cp\u003eThis e-learning course is a Highfield Qualifications accredited programme.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhy Choose Highfield E-learning?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eWe make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKey elements of our e-learning courses are:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003einteractive exercises\/gaming\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003emedia-rich content\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003einteractive 3D scenarios\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003econtent provided by market leading experts\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003erelevant photography and illustrations\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003emulti-generational content and style\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eRelated Content\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/alcohol-licensing-courses\"\u003eAlcohol Licensing courses\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/highfield-courses\"\u003eHighfield Qualifications courses\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Highfield Qualifications","offers":[{"title":"Default Title","offer_id":57748853719384,"sku":null,"price":10.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0780\/7126\/7672\/files\/Highfield_Qualifications_f2bc6a56-ec13-4530-bcae-88c7bafa8e11.png?v=1784559740","url":"https:\/\/www.envicourse.com\/products\/highfield-welfare-and-vulnerability-engagement-wave-retail","provider":"envicourse.com","version":"1.0","type":"link"}