{"product_id":"level-2-business-skills-customer-service","title":"Level 2 Diploma in Business Skills – Customer Service","description":"\u003ch2\u003eWho is the Level 2 Diploma in Business Skills – Customer Service Suitable For?\u003c\/h2\u003e\n\u003cp\u003eThe Level 2 Diploma in Business Skills – Customer Service is for people already working in a customer-facing role who want formal recognition of their occupational competence. There are no formal entry requirements in terms of qualifications, but you must be working in the role and able to be assessed on the job.\u003c\/p\u003e\n\u003ch2\u003eWhat's Included in the Level 2 Diploma in Business Skills – Customer Service?\u003c\/h2\u003e\n\u003ch3\u003eDelivery Method\u003c\/h3\u003e\n\u003cp\u003ePortfolio-based qualification, completed remotely with your assessor.\u003c\/p\u003e\n\u003ch3\u003eCourse Duration\u003c\/h3\u003e\n\u003cp\u003eCompletion in 4 – 6 weeks, providing you have the time\u003c\/p\u003e\n\u003ch3\u003eCourse Content\u003c\/h3\u003e\n\u003cp\u003eThe qualification is made up of mandatory units covering business communication and working with others, together with optional units for delivering customer service, handling problems and working within organisational standards. Your assessor confirms the exact unit combination with you at enrolment, once your Skill Scan is complete.\u003c\/p\u003e\n\u003ch3\u003eAssessment\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eYour assessor supports you through building your portfolio\u003c\/li\u003e\n\u003cli\u003eEvidence is gathered from your normal day-to-day work\u003c\/li\u003e\n\u003cli\u003eKnowledge units are recorded through professional discussion\u003c\/li\u003e\n\u003cli\u003eRemote assessment throughout\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCertification\u003c\/h3\u003e\n\u003cp\u003eProQual – your certificate is emailed to you directly following internal verification.\u003c\/p\u003e\n\u003ch3\u003eBenefits\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eIncreased earning potential\u003c\/li\u003e\n\u003cli\u003eDemonstrates commitment to personal and professional development\u003c\/li\u003e\n\u003cli\u003eProves knowledge and competence to an industry standard\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003ePrerequisites\u003c\/h3\u003e\n\u003cp\u003eThere are no formal entry requirements in terms of qualifications, however you must be working in the role. Before you are accepted onto this qualification you will be asked to complete a Skill Scan, and if accepted you will need to provide photographic ID.\u003c\/p\u003e\n\u003ch2\u003eRelated Content\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/nvq\"\u003eNational Vocational Qualifications (NVQ)\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/construction-nvq\"\u003eConstruction NVQ\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Target Zero Training","offers":[{"title":"Default Title","offer_id":58453472444760,"sku":null,"price":750.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0780\/7126\/7672\/files\/TargetZero.jpg?v=1694216967","url":"https:\/\/www.envicourse.com\/products\/level-2-business-skills-customer-service","provider":"envicourse.com","version":"1.0","type":"link"}