{"product_id":"rapport-building-online","title":"Rapport Building (E-learning)","description":"\u003ch2\u003eWhat is Rapport Building?\u003c\/h2\u003e\n\u003cp\u003eRapport is the trust and mutual understanding that forms between people in a meaningful exchange, built through empathy, active listening and honest communication. It improves collaboration, lowers resistance and makes conversations more productive — whether the setting is a customer complaint, leading a team or supporting a colleague.\u003c\/p\u003e\n\u003ch2\u003eWhat's Included in the Rapport Building Course?\u003c\/h2\u003e\n\u003ch3\u003eCourse Content\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eMatching\u003c\/li\u003e\n\u003cli\u003eMirroring and leading\u003c\/li\u003e\n\u003cli\u003eThe MACE model\u003c\/li\u003e\n\u003cli\u003eSeven steps to building rapport\u003c\/li\u003e\n\u003cli\u003eUnderstanding boundaries\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho Should Attend?\u003c\/h3\u003e\n\u003cp\u003eManagers, mentors and coaches looking to improve team performance, build better relationships, sharpen communication, influence others or sell more effectively. Estimated study time is 30 minutes.\u003c\/p\u003e\n\u003ch3\u003eCourse Format\u003c\/h3\u003e\n\u003cp\u003eThis online Rapport Building course is delivered online and presented via an easy-to-use interface which is retina friendly engaging, interactive and has a fresh modern style. The e-learning course can be accessed using (PC, Tablet or Mac), and the latest version of Chrome, Firefox, Safari or Edge, please note that Pop-up may need to be enabled.\u003c\/p\u003e\n\u003ch3\u003eCertification\u003c\/h3\u003e\n\u003cp\u003eThe online Rapport Building content complies with subject related standards and has an associated online knowledge assessment the successful completion of which results in a Certificate of Achievement that is certified by TQA and carries unique registration number. Certificates can be printed and saved.\u003c\/p\u003e\n\u003ch2\u003eT\u0026amp;C\u003c\/h2\u003e\n\u003cp\u003eThe online Rapport Building course will be available for 30-days once the account is activated with the new title. The purchase price includes one quiz attempt, resits are available for a small administration charge of £5.00 plus VAT.\u003c\/p\u003e","brand":"Timely Intervention","offers":[{"title":"Default Title","offer_id":58376699707736,"sku":null,"price":42.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0780\/7126\/7672\/files\/TimelyIntervention.png?v=1694208689","url":"https:\/\/www.envicourse.com\/products\/rapport-building-online","provider":"envicourse.com","version":"1.0","type":"link"}