{"product_id":"resident-engagement-strategy-course-online","title":"Resident Engagement Strategy Training (E-learning)","description":"\u003ch2\u003eEngaging Residents in Building Safety, Online\u003c\/h2\u003e\n\u003cp\u003eResidents are often the first to notice that something is wrong in a building. Section 91 of the Building Safety Act 2022 requires the Principal Accountable Person for an occupied higher-risk building in England to prepare a Resident Engagement Strategy, consult on it, review and revise it, and act in line with it.\u003c\/p\u003e\n\u003cp\u003eThis online course explains how to prepare a strategy that fits the building and its residents, how to communicate in ways everyone can access, how to record concerns and responses, and how evacuation planning duties fit alongside.\u003c\/p\u003e\n\u003ch2\u003eWho Is the Resident Engagement Course For?\u003c\/h2\u003e\n\u003cp\u003eThe course is for those responsible for engaging residents in occupied higher-risk residential buildings in England, including:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePrincipal Accountable Persons\u003c\/li\u003e\n\u003cli\u003eAccountable Persons\u003c\/li\u003e\n\u003cli\u003eResident engagement managers\u003c\/li\u003e\n\u003cli\u003eHousing managers\u003c\/li\u003e\n\u003cli\u003eProperty managers\u003c\/li\u003e\n\u003cli\u003eResident engagement officers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIt applies across housing associations, registered providers, local authority housing, freeholders, managing agents and residential asset management, and to build-to-rent and student accommodation where buildings fall within the higher-risk regime.\u003c\/p\u003e\n\u003ch3\u003eWhy Is Resident Engagement Training Important?\u003c\/h3\u003e\n\u003cp\u003eA strategy only works if residents can understand it, take part in decisions and see that their concerns are recorded and acted on. Language, literacy, disability and access to technology can all stand in the way of that.\u003c\/p\u003e\n\u003cp\u003eThe Fire Safety (Residential Evacuation Plans) (England) Regulations 2025 introduce separate duties for the Responsible Person under the Regulatory Reform (Fire Safety) Order 2005, who may not be the same as the Accountable Person. The course shows how the two sets of duties relate.\u003c\/p\u003e\n\u003ch2\u003eWhat's Included in the Resident Engagement Course?\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eConcise, focused e-learning with full audio voiceover\u003c\/li\u003e\n\u003cli\u003eCertificate on completion\u003c\/li\u003e\n\u003cli\u003eSimple login and access on any device, including the iOS and Android app\u003c\/li\u003e\n\u003cli\u003eUp-to-date content on the Building Safety Act 2022\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eDelivery Method\u003c\/h3\u003e\n\u003cp\u003eOnline \/ E-learning\u003c\/p\u003e\n\u003ch3\u003eCourse Duration\u003c\/h3\u003e\n\u003cp\u003e35+ minutes\u003c\/p\u003e\n\u003ch3\u003eLearning Outcomes\u003c\/h3\u003e\n\u003cp\u003eBy the end of the course, learners will be able to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDistinguish Principal Accountable Person and Accountable Person responsibilities for resident engagement\u003c\/li\u003e\n\u003cli\u003ePrepare and share a building-specific strategy that reflects residents' needs\u003c\/li\u003e\n\u003cli\u003eConsult residents, consider their views and communicate decisions\u003c\/li\u003e\n\u003cli\u003eRecognise communication barriers and choose accessible formats and channels\u003c\/li\u003e\n\u003cli\u003eRecord concerns, responses and actions as evidence of engagement\u003c\/li\u003e\n\u003cli\u003eRecognise related residential evacuation planning duties and who is responsible for them\u003c\/li\u003e\n\u003cli\u003eReview the strategy and connect resident feedback with wider building safety management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCourse Content\u003c\/h3\u003e\n\u003cp\u003eThis online Resident Engagement course is made up of the following modules:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePurpose and Legal Basis\u003c\/strong\u003e – the PAP's responsibilities and the APs' supporting duties, and how resident reports and engagement records support building safety management\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePreparing a Resident Engagement Strategy\u003c\/strong\u003e – preparing, sharing, consulting on and reviewing the strategy, and recording feedback, decisions and evidence\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccessibility and Inclusion\u003c\/strong\u003e – communication barriers linked to language, literacy, disability and technology, and choosing suitable formats and channels\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eResidential Personal Emergency Evacuation Plans (PEEPs)\u003c\/strong\u003e – evacuation planning duties, identifying residents who may need help, roles, voluntary participation, consent, information sharing and review\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eResidents as Safety Partners\u003c\/strong\u003e – involving residents in safety decisions, residents' own duties, managing disagreements and separating engagement feedback from the statutory complaints procedure\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAssessment\u003c\/h3\u003e\n\u003cp\u003eLearners complete a final assessment before their certificate is issued. The end of course test is:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e100% online\u003c\/li\u003e\n\u003cli\u003eMultiple choice\u003c\/li\u003e\n\u003cli\u003ePassed with a score of 80% or more\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCertification\u003c\/h3\u003e\n\u003cp\u003eAn IIRSM-approved digital certificate is available to download and print as soon as the course is completed, and is valid for three years.\u003c\/p\u003e\n\u003cp\u003eThe certificate shows the learner's name, company name, course name, date of completion, expiry date and the name of the approval body.\u003c\/p\u003e\n\u003ch2\u003eWhy Choose Resident Engagement Training with Human Focus?\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eStudy any time, in short sessions that fit around work\u003c\/li\u003e\n\u003cli\u003eLess costly and disruptive than classroom training\u003c\/li\u003e\n\u003cli\u003eDiscounts on volume purchases\u003c\/li\u003e\n\u003cli\u003eExcellent trainee support\u003c\/li\u003e\n\u003cli\u003eHelps build a strategy that reflects the actual residents of each building\u003c\/li\u003e\n\u003cli\u003eLinks resident feedback to wider building safety management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCourse subtitles are available in over 20 languages, including French, Dutch, German, Italian, Spanish and Polish.\u003c\/p\u003e\n\u003ch2\u003eRelated Content\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/health-and-safety-courses\"\u003eHealth and Safety courses\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/fire-safety-courses\"\u003eFire Safety courses\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/construction-engineering-courses\"\u003eConstruction \u0026amp; Engineering courses\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n","brand":"Human Focus","offers":[{"title":"Default Title","offer_id":59006606049624,"sku":null,"price":25.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0780\/7126\/7672\/files\/HumanFocus_823667b1-109f-49c1-b41e-239f071960ce.png?v=1787566329","url":"https:\/\/www.envicourse.com\/products\/resident-engagement-strategy-course-online","provider":"envicourse.com","version":"1.0","type":"link"}