TACT Training (Dealing with Difficult Situations)
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What is TACT Training (Dealing with Difficult Situations)?
Children love to have fun; sometimes their idea of fun disregards their safety and safety of others or just becomes boisterous and annoying to other customers. Unfortunately, it is sometimes the case that the child’s supervision adult may react emotionally when their child is correct.
What's Included in the T.A.C.T Training (Dealing with Difficult Situations) Course?
The online TACT course explores how to avoid confrontational situations by adopting a communication style that allows the team member to intervene positively and tactfully to prevent a situation from escalating. The dealing with difficult situations course is set in the context of a leisure club with scenarios to teach key principles, using work-based examples, discovery learning and reflection.
What's Included in the TACT Course?
- The importance of maintaining a relaxing and fun environment.
- The behavioural standards expected of children.
- The need to act with positive intent.
- The consequence of persistent disruptive behaviour.
- The four steps of TACTful situation management.
- The procedure to be followed should it not be possible to resolve a situation immediately.
The online TACT course is delivered online and presented via an easy-to-use interface which is retina friendly, engaging, interactive and has a fresh modern style. The course can be accessed using (PC, Tablet or Mac), and the latest version of Chrome, Firefox, Safari or Edge, please note that Pop-up may need to be enabled.
The online T.A.C.T training course content complies with subject related standards and has an associated online knowledge assessment the successful completion of which results in a Certificate of Achievement that is certified by TQA and carries unique registration number. Certificates can be printed and saved.
The TACT course will be available for 30-days once the account is activated with the new title. The purchase price includes one quiz attempt, resits are available for a small administration charge of £5.00 plus VAT.
For short courses a completion certificate is available at the end of the course. You can screenshot this or print it out to confirm completion of the training.
For accredited courses a certificate will be sent directly to you from the appropriate awarding body.
All you need to complete our e-learning courses is a computer, tablet or smartphone and an internet connection.
E-learning is flexible, efficient, and cost-effective, meaning you can progress through the modules at your own pace, at your own time to fit the training in around your work and personal life.
Short online courses also help employers to demonstrate that they have fulfilled their legal duties to ensure their personnel have been adequately trained.
Once the courses have been completed, a confirmation of results can be saved or printed as evidence. This can then be kept on record as evidence of suitable training.
You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.
Please note that course bookings can not be processed over weekends or bank holidays and will be processed the next business working day.
Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.
Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.
You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.