Answers to the questions we're asked most about booking, paying for and completing a course on envicourse.com. Can't see your question? Call us free on 0808 1966 830, Monday to Friday, 8:30am to 5:00pm.
Booking a course
How do I book a course?
Find your course, choose a date and the number of delegates, add it to your basket and check out. You can pay online by card or choose to pay by invoice. Once your booking is processed you'll receive an email with your course joining instructions. Some courses, such as NVQs, need a short pre-approval step before enrolment.
Do I need an account to book?
No. You can book as a guest using the express checkout. Creating an account is optional and gives you a free training dashboard with renewal reminders.
Can I book places for several employees?
Yes. Add the course to your basket, set the number of delegates and add their names now or later. For larger groups, or training at your own premises, use our on-site training request.
How soon will I hear from you after booking?
Bookings are processed during normal working hours, Monday to Friday. You'll be contacted within one working day with joining instructions. Bookings made at weekends or on bank holidays are processed the next working day.
Can I make an enquiry before booking?
Yes. Call us free on 0808 1966 830 or use our contact form.
Paying for your course
How can I pay?
By credit or debit card in your local currency, by invoice for businesses, or through Clearpay for self-funders. A place can't be confirmed or attended until it has been paid in full.
Is VAT included in the price?
Course prices are shown before VAT. If VAT applies in your country, it is added at checkout based on your billing address, and you receive a VAT invoice for your accounts.
Are there any free courses?
Occasionally. Any free courses are highlighted on the website when they are available.
Courses and certificates
Are the courses accredited?
Most courses are accredited or approved by an awarding body or industry scheme, such as CITB, IOSH, NEBOSH, IPAF or PASMA. The awarding body and certificate are shown on each course page.
How are the courses delivered?
Choose from classroom courses at venues across the UK, live online instructor-led sessions, e-learning you can start straight away, distance learning, and portfolio-assessed NVQs.
Which devices work for online and e-learning courses?
Any computer, laptop or tablet with a modern browser and a reliable internet connection. Live online courses also need a camera and microphone. Check the System Requirements section on the course page for specifics.
Is there a time limit to complete a course?
Some e-learning and distance learning courses have a completion window. Where one applies, it's stated on the course page.
What if I fail the assessment?
In most cases you can resit. Some providers charge a resit fee, which is shown on the course page.
When will I receive my certificate?
E-learning certificates can often be downloaded as soon as you pass. For classroom and accredited courses, the certificate is issued by the provider or awarding body after the course, in line with their timescales.
I've lost my certificate. How do I get a replacement?
Non-accredited certificates can usually be downloaded again from your account. Replacement certificates for accredited courses are issued by the awarding body, which may charge a fee.
I live outside the UK. Can I still take a course?
Yes. Many live online and e-learning courses can be taken anywhere in the world, and prices are shown in your own currency.
About Envico
What is envicourse.com?
envicourse.com is owned and operated by Envico Limited, a UK training intermediary established in January 2003. It lets you find, compare and book classroom, live online, e-learning and distance learning courses from accredited providers in one place. Every course is delivered and certificated by the provider named on the listing.
Is Envico ISO 9001 registered?
Yes. Envico Limited is ISO 9001 registered under certificate number 13841.
Where can I read your terms?
See our Terms of Service and booking terms and conditions.
How do I make a complaint?
We follow a documented procedure as part of our ISO 9001 quality system. Please read our complaints procedure.
Still need help?
Our UK team is here Monday to Friday, 8:30am to 5:00pm.