An Introduction to Emotional Intelligence
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What is Emotional Intelligence?
An Introduction to Emotional Intelligence and how you can use it in effective and meaningful ways.
What's Included in the Customer Service Course?
This online Introduction to Emotional Intelligence course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally, it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.
An Introduction to Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact, it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.
The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.
- What is Emotional Intelligence?
- Understanding and recognising emotions
- Emotional Intelligence at work
- Tips for dealing with emotions at work
50 - 70 Minutes
CPD & IIRSM Approved
For short courses a completion certificate is available at the end of the course. You can screenshot this or print to confirm completion of the training.
You can access the LMS at any time if you require a copy of your certificate.
For accredited courses a certificate will be sent directly to you from the appropriate awarding body.
All you need to complete our e-learning courses is a computer, tablet or smartphone and an internet connection. Please check that your computer or device meets with our minimum recommended system requirements:
PC / Mac
OS: Microsoft Windows XP / Mac OS X 10.6
Chrome 16+, Firefox 8+, IE9, Safari for Mac 5+
Up to date video drivers
Minimum of 512MB DDR
Flash Player 10+
The content has been tested and is known to work on iOS devices from the iPad 2 onwards and iPhone 4 onwards.
Tested on some Android devices including the Samsung Galaxy tab II and the Kindle Fire HD.
Beyond this is should work on most other Android devices but there may be some exceptions depending on OS version and browser used.
E-learning is flexible, efficient, and cost-effective, meaning you can progress through the modules at your own pace, at your own time to fit the training in around your work and personal life.
Short online courses also help employers to demonstrate that they have fulfilled their legal duties to ensure their personnel have been adequately trained.
Once the courses have been completed, a confirmation of results can be saved or printed as evidence. This can then be kept on record as evidence of suitable training.
You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.
Please note that course bookings can not be processed over weekends or bank holidays and will be processed the next business working day.
Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.
Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.
You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.
Envico Limited was stablished in January 2003. We are a leading training intermediary. Certified to the ISO 9001 standard for quality management purposes.
Since the beginning we have believed that buyers should be able to purchase the highest quality training courses at the lowest possible prices in the most convenient locations.
Our courses are produced using specialist online video production methods which ensure extremely high quality and fast content streaming. The combination of the presenter, professional scripts, animations, interactive games and quiz-style questions keeps learners interested and stimulated.