ITIL® 4 Specialist: Drive Stakeholder Value

Regular price $1,933.00 USD
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What is the ITIL® 4 Specialist: Drive Stakeholder Value Course?

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) course empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

Who is the ITIL® 4 Specialist: Drive Stakeholder Value Course Suitable For?

This online ITIL 4 Specialist: Drive Stakeholder Value course is suitable for:

Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Manager.

What's Included in the ITIL® 4 Specialist: Drive Stakeholder Value Course?

This online ITIL 4 Specialist Drive Stakeholder Value module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

ITIL 4 Specialist Drive Stakeholder Value module drives IT, professionals, to further interact with their stakeholders and influence and improve the user experience across a much wider framework. It is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Course Objectives

  • Understand how customer journeys are designed.
  • Know how to target markets and stakeholders.
  • Know how to foster stakeholder relationships.
  • Know how to shape demand and define service offerings.
  • Know how to align expectations and agree with details of services.
  • Know how to onboard and off-board customers and users.
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realise and validate service value.

    Course Content

    This online ITIL 4 Specialist: Drive Stakeholder Value course will help you to:

    • Understand how customer journeys are designed.
    • Know how to target markets and stakeholders and how to foster stakeholder relationships.
    • Know how to shape demand and define service offerings.
    • Know how to align expectations and agree details of services.
    • Know how to onboard and off-board customers and users.
    • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
    • Know how to realise and validate service value.

    Exam Details

    The exam is included in the course fees.

    • The exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40).
    • Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.

    Prerequisites

    Candidates must hold the ITIL Foundation course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses

    Related Content

    For short courses a completion certificate is available at the end of the course. You can screenshot this or print it out to confirm completion of the training.

    For accredited courses a certificate will be sent directly to you from the appropriate awarding body.

    All you need to complete our e-learning courses is a computer, tablet or smartphone and an internet connection.

    Technical Requirements

    1GB RAM [512MB RAM] & at least 1GB of available hard disk space.

    The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requisite ( Chrome, Firefox, Internet Explorer 11). These products can be downloaded free of charge.

    Video & Audio Playing capabilities (codecs), recent PDF Reader & JavaScript enabled, Headphones/Speakers.

    The system should include the latest updates & service packs and have at least 1GB free hard disk space.

    Whilst the learning application might work on smaller screens and devices that support HTML5 technologies, the learning application is best viewed on a desktop, laptop or a tablet.

    Here at SPOCE we have developed our own brand of award-winning e-learning courses to support your selfstudy, accessible worldwide from our Learning Management
    System (LMS).

    Now you can even take your exams online too!

    • Provides flexibility for those wishing to study at a
      time, pace and place convenient to them.
    • A flexible choice of different self-study options,
      including a blended-learning package combining selfstudy with a classroom-based revision day
    • A cost-effective solution for both individuals and
      organisations.
    • Online learning gives you the freedom to access from
      any location.
    • Work at your own pace and no need to participate if
      not for you.
    • Module are full of interactive, video content and exam
      simulation questions.

    E-learning is the perfect solution for those that are confident with self
    study and like to learn at their own pace.

    You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.

    Please note that course bookings can not be processed over weekends or bank holidays and will be processed the next business working day.

    Step 1

    Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.

    Step 2

    Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.

    Step 3

    You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.

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