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NVQ Level 2 Diploma in Customer Service
NVQ Level 2 Diploma in Customer Service
CST Training

NVQ Level 2 Diploma in Customer Service

£750.00 GBP
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Please note: online virtual (Instructor-led) and traditional classroom course dates are subject to availability. In the event your chosen dates are not available, you will be offered alternative course dates or a full refund. E-learning and NVQs are not subject to availability and may be booked and enrolled upon at any time.

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What is NVQ Level 2 Diploma in Customer Service?

The NVQ Level 2 Diploma in Customer Service course provides a nationally recognised qualification for anyone working in a customer-facing role.

Awarding Body

The awarding body for this qualification is ProQual Awarding Body and the regulatory body is the Office of Qualifications and Examinations Regulation (Ofqual). The specification for this qualification has been approved by the Welsh Government for use by centres in Wales and by the Council for the Curriculum Examinations and Assessment (CCEA) for use by centres in Northern Ireland. The qualification has been accredited onto the Regulated Qualification Framework (RQF) and provides a progression route to higher level or discipline related qualifications.

What’s Included in the Level 2 Diploma in Customer Service?

The NVQ Level 2 Diploma is completed using an easy online portfolio system. You will need to complete the steps below:

  • A set of knowledge questions – you can write these or have a discussion with your assessor.
  • Work through our additional CPD Approved e-learning courses. These will be tailored to the NVQ units that you pick.
  • Ask your Line Manager or similar person to complete a witness testimony. We will provide you with the document.
  • Gather evidence of the work that you carry out, this could be documentation or this could be completed via written case studies.
  • Conduct a professional discussion with your assessor.
  • Your assessor may need to conduct a video call with you.

Course Duration

The NVQ Level 2 Diploma in Customer Service qualification takes approximately 6 – 12 weeks to complete. You can learn at your own pace or and complete the course as soon as possible. This can be completed in 8 weeks as long as you are prepared to work with your assessor and gather the correct evidence.

Key Features

  • Same day registration and start date
  • The Level 2 Diploma in Customer Service is completed remotely via a online portal
  • A range of e-learning resources will be provided
  • There are many optional units to choose from
  • Dedicated industry professional assessors

E-Portfolio

The NVQ Level 2 Diploma in Customer Service qualification is completed using an e-portfolio system, it makes completing your qualification simple, efficient and secure.

In order to complete the qualification you will need to have basic I.T skills such as sending an email and downloading/uploading documents. Your assessor will provide an induction to the system at the start of your qualification and be there to support you during the process.

The E-Portfolio will allow you to upload evidence, receive feedback and track your progress at any point. Using this system allows the best support possible which will enable you to complete the qualification with the least amount of hassle. Tutors are always available by email or telephone.

Assessment

You must demonstrate the level of competence described in the units. Assessment is the process of measuring your skill, knowledge and understanding against the standards set in the qualification.

You will be required to produce a portfolio of evidence which demonstrates your achievement of all of the learning outcomes and assessment criteria for each unit.

Evidence can include:

  • observation report by assessor
  • assignments/projects/reports
  • professional discussion
  • witness testimony
  • candidate product
  • worksheets
  • record of oral and written questioning
  • Recognition of Prior Learning

ProQual Certification

Candidates who achieve the required credits for qualifications will be awarded:

  • A certificate listing all units achieved with their related credit value
  • A certificate giving the full qualification title – ProQual Level 2 Diploma in Customer Service

What Will I Need to Start the Course?

To get started you’ll need to complete a registration form and you will need a copy of your photo ID. You can start the course on any day.

Entry Requirements

There are no formal entry requirements for this qualification.

For short courses a completion certificate is available at the end of the course. You can screenshot this or print it out to confirm completion of the training.

For accredited courses a certificate will be sent directly to you from the appropriate awarding body.

All you need to complete our e-learning courses is a computer, tablet or smartphone and an internet connection.

E-learning and Online (Instructor-led) training is more flexible, efficient, and cost-effective.

Short online courses also help employers to demonstrate that they have fulfilled their legal duties to ensure their personnel have been adequately trained.

You will instantly receive a confirmation email with your order details and your course joining instructions will follow within one business working day.

Please note that course bookings can not be processed outside of normal working hours, over weekends or on bank holidays and will be processed the next business working day.

Step 1

Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.

Step 2

Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.

Step 3

You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.

CST Training strives to be the leading training centre for professional development across the UK offering an A to Z of courses, solutions, and advice no matter the sector. Including:

  • Construction
  • Business
  • Healthcare
  • Engineering

We are proud to offer our learners an exceptional training experience, a claim backed up by over three thousand 5-star reviews on Trustpilot.

Envico is working in partnership with CST Training offering training and is not accredited by or associated with CST Training or any other examination bodies, awarding bodies, institutions or organisations in any way whatsoever.