Call Centre Training
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What is the Call Centre Training Course?
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This call centre training will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical course.
Note that we will use two acronyms interchangeably throughout the course: CSR: Customer Service Representative CCA: Call Center Agent.
By the end of this Call Centre Training course, you'll be able to:
- Recognise forecourt hazards and your responsibility to carry out safety checks
- Know how and when to use the tannoy
- Confidently authorise the pump, as well as ask for ID if a customer looks under 16 years of age
- Identify situations when the pump should not be authorised, for example when a customer is smoking or using a mobile phone
- Recognise the warning signs of a potential drive off before authorising the pump
- Deal immediately and safely with small and large spillages
Benefits
- Quick and easy to complete.
- Course created by experts.
- Accredited by The CPD Accreditation Group
- 100% online, learn at your own time and pace
- Translates into over 100 different languages
- Free Retakes.
- Download and print your accredited CPD certificate on successful completion.
Who is the Call Centre Training Course Suitable For?
This online Call Centre training course is suitable for all staff.
Our e-learning is a cost-effective and successful approach for many individuals and teams. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.
What's Included in the Call Centre Training Course?
Awarding Body
This course is accredited by the CPD Accreditation Group as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Course Duration
60 Minutes
12 Months Unlimited Access
Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.
Assessment / Exam
- This course is accredited by The CPD Group
- Our Online test will be multiple choice. You can retake the test at no extra cost to improve your grade.
- All evidence of learning and certification will remain on our system for your future reference.
Certification
An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours
Entry Requirements
There are no course entry requirements.
Related Content
For short courses upon successful completion you will be awarded a personalised certificate of completion.
For accredited courses a certificate will be sent directly to you from the appropriate awarding body.
All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.
The TOTUM PRO card is aimed at professional learners, giving you access to exclusive discounts.
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art e-learning platform we recommend an internet connection of 10Mbps or better.
Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
E-learning is flexible, efficient, and cost-effective, meaning you can progress through the modules at your own pace, at your own time to fit the training in around your work and personal life.
Short online courses also help employers to demonstrate that they have fulfilled their legal duties to ensure their personnel have been adequately trained.
Once the courses have been completed, a confirmation of results can be saved or printed as evidence. This can then be kept on record as evidence of suitable training.
You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.
Please note that course bookings can not be processed outside of normal working hours, over weekends or on bank holidays and will be processed the next business working day.
Step 1
Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.
Step 2
Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.
Step 3
You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.
Our mission is to help you learn the skills you need to reach your full potential.
We are one of the fastest growing online training providers. We offer engaging, effective and flexible online training solutions to both individuals and businesses.
We develop courses that help individuals to prepare for and complete their certification exams with ease. Our unique, flexible approach to learning means you don’t have to put your life on hold to get certified. You can study full time and part time, from home and work and on the move; online and on mobile devices.
We provide world class education developed by highly skilled and experienced instructors. Our courses are upgraded regularly to ensure our learners are up-to-date with the latest industry requirements and best practices.
Envico is working in partnership with My Training Academy offering e-learning and is not accredited by or associated with any examination bodies, awarding bodies, institutions or organisations in any way whatsoever.