ISO/IEC 20000 Foundation (E-learning)

Regular price £299.00 GBP
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Please note: online virtual (Instructor-led) and traditional classroom course dates are subject to availability. In the event your chosen dates are not available, you will be offered alternative course dates or a full refund. E-learning and NVQs are not subject to availability and may be booked and enrolled upon at any time.

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What is ISO/IEC 20000 Foundation?

This course provides a comprehensive introduction to ISO/IEC 20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.

ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.

Who is the ISO/IEC 20000 Foundation Course Suitable For?

This online ISO/IEC 20000 Foundation course is suitable for people who are working in an organisation that is using service management guidance (like ITIL) to deliver its services. Would also be suitable for students who have studied ITIL or COBIT 5, although this is not a requirement. The ISO/IEC 20000 course is part of the Foundations for Professionals program.

Delivery Method

Online / E-learning

Course Content

Six easy to absorb modules covering terminology, structure, concepts and value. Includes video tutorials, study guides and quizzes.

  • Module 1: Introduction to ISO/IEC 20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module5: Audits
  • Module 6: Exam preparation

Includes free eBook: ISO/IEC 20000:2011 A Pocket Guide

    Study Duration

    15 Hours

    Prerequisites

    There are no prerequisites to attend this course. The ISO/IEC 20000 Foundation certificate is a pre-requisite for anyone wanting higher level training in ISO/IEC 20000.

    Exam Details

    • 40 multiple choice questions.
    • 60 minute duration with a 65% pass mark.
    • Exam can be taken online with a web proctor (with PEOPLECERT).
    • Candidates much have completed the ISO/IEC Foundation course before requesting their exam voucher.

    License Duration

    150 Days / 5 Months

    CPD/PDU's

    20

    Related Content

    For short courses a completion certificate is available at the end of the course. You can screenshot this or print it out to confirm completion of the training.

    For accredited courses a certificate will be sent directly to you from the appropriate awarding body.

    All you need to complete our e-learning courses is a computer, tablet or smartphone and an internet connection.

    Technical Requirements

    1GB RAM [512MB RAM] & at least 1GB of available hard disk space.

    The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requisite ( Chrome, Firefox, Internet Explorer 11). These products can be downloaded free of charge.

    Video & Audio Playing capabilities (codecs), recent PDF Reader & JavaScript enabled, Headphones/Speakers.

    The system should include the latest updates & service packs and have at least 1GB free hard disk space.

    Whilst the learning application might work on smaller screens and devices that support HTML5 technologies, the learning application is best viewed on a desktop, laptop or a tablet.

    E-learning

    Here at SPOCE we have developed our own brand of award-winning e-learning courses to support your selfstudy, accessible worldwide from our Learning Management
    System (LMS).

    Now you can even take your exams online too!

    • Provides flexibility for those wishing to study at a
      time, pace and place convenient to them.
    • A flexible choice of different self-study options,
      including a blended-learning package combining selfstudy with a classroom-based revision day
    • A cost-effective solution for both individuals and
      organisations.
    • Online learning gives you the freedom to access from
      any location.
    • Work at your own pace and no need to participate if
      not for you.
    • Module are full of interactive, video content and exam
      simulation questions.

    E-learning is the perfect solution for those that are confident with self
    study and like to learn at their own pace.

    ONLIVE Virtual Classroom

    ONLIVE virtual classroom from SPOCE gives you and your organisation the best of both worlds when it comes to training. It is an online learning platform with a very big difference. SPOCE ONLIVE training is presented 'live' by our expert team of trainers and gives you the ability to interact with the trainer and the rest of their virtual class throughout.

    • Conducted live by a SPOCE lead trainer.
    • Delegates can interact with the trainer and their virtual classmates.
    • Includes Q&A box, whiteboard presentations, full trainer support and break out groups.
    • Exams can be taken online.
    • Compatible with any device.
    • Delegates receive a recording of each session for any catch up sessions.
    • Full trainer support throughout.
    • Pre-course study materials so you can hit the ground

    You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.

    Please note that course bookings can not be processed outside of normal working hours, over weekends or on bank holidays and will be processed the next business working day.

    Step 1

    Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.

    Step 2

    Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.

    Step 3

    You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.

    SPOCE Project Management are one of the longest standing Accredited Training Organisations (ATO) in the world and are the flagship training company for PRINCE2, AgilePM and MSP to name but a few.

    An APM, APMG, AXELOS and PeopleCert accredited training organisation, SPOCE offers a range of project, programme, risk and service management training courses carried out with the use of online distance learning, blended learning, classroom training and virtual delivery methods. Options range from change management, project and programme, business analysis, P3M3 Consulting services and beyond, focusing on the best practice methods that are highly regarded across the globe.

    All registered trademarks acknowledged. No claims are made to these trademarks which are used for reference and identification purposes.

    APM is a trademark of the Association for Project Management

    ITIL®, M_o_R®, MoP®, MSP®, MoV®, P3O®, PRINCE2® and PRINCE2 Agile® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    The Swirl logo™ and Resilia™ are trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    P3M3® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    The ‘P3M3® AXELOS Consulting Partner logo’ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    Microsoft® and Windows® are registered trademarks of the Microsoft Corporation.

    DSDM®, DSDM logo, Atern® & AgilePM® are registered trademarks of Agile Business Consortium Limited. All rights reserved.

    APMG International GDPR Awareness is a trademark of The APM Group Limited. All rights reserved.

    APMG International Change Management is a trademark of The APM Group Limited. All rights reserved.

    ‘The APMG-International AgilePM and Swirl Device logo', ‘The APMG-International Change Management and Swirl Device logo’ are trademarks of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.

    The BCS logo™ is a trademark of the British Computer Society.

    APMG International Lean Six Sigma and APMG International LeanIT are trademarks of The APM Group Limited. All rights reserved.

    IACCM is a trademark of the International Association for Contract and Commercial Management.

    OBASHI® is a registered trademark in the United Kingdom and other countries

    COBIT® is a trademark of ISACA® registered in the United States and other countries.

    The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries.

    ISO is the owner of the ISO/IEC 20000 standard.

    RESILIA™ is a trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

    BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.

    CBRM® is a registered trademark of Business Relationship Management Institute.

    SIAM® is a registered trademark

    VeriSM™ is a trade mark of IFDC

    SPOCE and the SPOCE logo are trademarks of SPOCE Project Management Ltd.