ITIL® 4 Specialist: Direct, Plan and Improve

Regular price $1,933.00 USD
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What is the ITIL® 4 Specialist: Direct, Plan and Improve Course?

The ITIL 4 Direct, Plan and Improve (DPI) course and qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

The basic skillsets in DPI are critical to gain alignment between strategy and operational execution. Following the ITIL 4 guiding principle, Focus on value, helps people to agree on what the most important things for the organisation are, both internally and externally – to co-create value for customers and other stakeholders.

Who is the ITIL® 4 Specialist: Direct, Plan and Improve Course Suitable For?

Almost anyone can benefit from DPI certification. It will be helpful both to people already in a leadership position as well as those who want to give more and be more.

Continuous Improvement Manager; Change Manager; Capacity Manager; IT Operations Manager; Cloud Architect; Enterprise Architect; Service Portfolio Manager; Service Designer; Risk Manager; Information Security and Compliance Manager; Cloud Systems Engineer.

What's Included in the ITIL® 4 Specialist: Direct, Plan and Improve Course?

Course Objectives

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of Governance, Risk, and Compliance (GRC) and know how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements. Understand and know how to use the key principles and methods of communication and organisational change management to direction, planning, and improvement.
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
  • Understand and know how to direct, plan, and improve value streams and practices.

    Course Content

    This online ITIL 4 Strategist module, Direct Plan and Improve, will help you to:

    • Understand the key concepts of Direct, Plan & Improve
    • Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context.
    • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system.
    • Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
    • Understand and know how to use the key principles and methods of Organisational Change Management to direction, planning and improvement.

    This online ITIL® 4 Specialist: Direct, Plan and Improve course includes the exam for professional qualification. It is a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

      Exam Details

      The exam is included in the course fees.

      • The exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40).
      • Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.

      Prerequisites

      Candidates must hold the ITIL Foundation course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses

      Related Content

      For short courses a completion certificate is available at the end of the course. You can screenshot this or print it out to confirm completion of the training.

      For accredited courses a certificate will be sent directly to you from the appropriate awarding body.

      All you need to complete our e-learning courses is a computer, tablet or smartphone and an internet connection.

      Technical Requirements

      1GB RAM [512MB RAM] & at least 1GB of available hard disk space.

      The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requisite ( Chrome, Firefox, Internet Explorer 11). These products can be downloaded free of charge.

      Video & Audio Playing capabilities (codecs), recent PDF Reader & JavaScript enabled, Headphones/Speakers.

      The system should include the latest updates & service packs and have at least 1GB free hard disk space.

      Whilst the learning application might work on smaller screens and devices that support HTML5 technologies, the learning application is best viewed on a desktop, laptop or a tablet.

      Here at SPOCE we have developed our own brand of award-winning e-learning courses to support your selfstudy, accessible worldwide from our Learning Management
      System (LMS).

      Now you can even take your exams online too!

      • Provides flexibility for those wishing to study at a
        time, pace and place convenient to them.
      • A flexible choice of different self-study options,
        including a blended-learning package combining selfstudy with a classroom-based revision day
      • A cost-effective solution for both individuals and
        organisations.
      • Online learning gives you the freedom to access from
        any location.
      • Work at your own pace and no need to participate if
        not for you.
      • Module are full of interactive, video content and exam
        simulation questions.

      E-learning is the perfect solution for those that are confident with self
      study and like to learn at their own pace.

      You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.

      Please note that course bookings can not be processed over weekends or bank holidays and will be processed the next business working day.

      Step 1

      Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.

      Step 2

      Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.

      Step 3

      You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.

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