ITIL® 4 Specialist: Create, Deliver and Support
Share this course with friends and followers on social media.
What is the ITIL® 4 Specialist: Create, Deliver and Support Course?
This ITIL® 4 Specialist: Create, Deliver and Support course covers the ‘core’ service management activities and expands the current scope of ITIL to include the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services whilst also covering supporting practices, methods, and tools. “Create, Deliver and Support” module builds on the concepts introduced in ITIL 4 Foundation and provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech- enabled services to their customers in an increasingly competitive market.
Who is the ITIL® 4 Specialist: Create, Deliver and Support Course Suitable For?
This online ITIL 4 Specialist Create, Deliver and Support course is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.
This online ITIL® 4 Specialist: Create, Deliver and Support course is suitable for:
IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist and others.
What's Included in the ITIL® 4 Specialist: Create, Deliver and Support Course?
- Understand how to plan and build a service value stream to create, deliver and support services.
- Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams.
- Know how to create, deliver, and support services.
- SVS Key Concepts and Challenges
- Value Streams for New Services
- Value Streams for User Support
- Know how to Create, Deliver and Support Services
- Exam Preparation
The exam is included in the course fees.
- The exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40).
- Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.
Candidates must hold the ITIL Foundation course. The ITIL Foundation is a
pre-requisite for anyone wanting to study higher level ITIL courses.
For short courses a completion certificate is available at the end of the course. You can screenshot this or print it out to confirm completion of the training.
For accredited courses a certificate will be sent directly to you from the appropriate awarding body.
All you need to complete our e-learning courses is a computer, tablet or smartphone and an internet connection.
1GB RAM [512MB RAM] & at least 1GB of available hard disk space.
The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requisite ( Chrome, Firefox, Internet Explorer 11). These products can be downloaded free of charge.
The system should include the latest updates & service packs and have at least 1GB free hard disk space.
Whilst the learning application might work on smaller screens and devices that support HTML5 technologies, the learning application is best viewed on a desktop, laptop or a tablet.
Here at SPOCE we have developed our own brand of award-winning e-learning courses to support your selfstudy, accessible worldwide from our Learning Management
Now you can even take your exams online too!
- Provides flexibility for those wishing to study at a
time, pace and place convenient to them.
- A flexible choice of different self-study options,
including a blended-learning package combining selfstudy with a classroom-based revision day
- A cost-effective solution for both individuals and
- Online learning gives you the freedom to access from
- Work at your own pace and no need to participate if
not for you.
- Module are full of interactive, video content and exam
E-learning is the perfect solution for those that are confident with self
study and like to learn at their own pace.
You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.
Please note that course bookings can not be processed over weekends or bank holidays and will be processed the next business working day.
Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.
Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.
You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.
An APM, APMG, AXELOS and PeopleCert accredited training organisation, SPOCE offers a range of project, programme, risk and service management training courses carried out with the use of online distance learning, blended learning, classroom training and virtual delivery methods. Options range from change management, project and programme, business analysis, P3M3 Consulting services and beyond, focusing on the best practice methods that are highly regarded across the globe.
All registered trademarks acknowledged. No claims are made to these trademarks which are used for reference and identification purposes.
APM is a trademark of the Association for Project Management
ITIL®, M_o_R®, MoP®, MSP®, MoV®, P3O®, PRINCE2® and PRINCE2 Agile® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ and Resilia™ are trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
P3M3® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ‘P3M3® AXELOS Consulting Partner logo’ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Microsoft® and Windows® are registered trademarks of the Microsoft Corporation.
DSDM®, DSDM logo, Atern® & AgilePM® are registered trademarks of Agile Business Consortium Limited. All rights reserved.
APMG International GDPR Awareness is a trademark of The APM Group Limited. All rights reserved.
APMG International Change Management is a trademark of The APM Group Limited. All rights reserved.
‘The APMG-International AgilePM and Swirl Device logo', ‘The APMG-International Change Management and Swirl Device logo’ are trademarks of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
The BCS logo™ is a trademark of the British Computer Society.
APMG International Lean Six Sigma and APMG International LeanIT are trademarks of The APM Group Limited. All rights reserved.
IACCM is a trademark of the International Association for Contract and Commercial Management.
OBASHI® is a registered trademark in the United Kingdom and other countries
COBIT® is a trademark of ISACA® registered in the United States and other countries.
The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries.
ISO is the owner of the ISO/IEC 20000 standard.
RESILIA™ is a trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.
BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.
CBRM® is a registered trademark of Business Relationship Management Institute.
SIAM® is a registered trademark
VeriSM™ is a trade mark of IFDC
SPOCE and the SPOCE logo are trademarks of SPOCE Project Management Ltd.