Cisco CCNA Voice

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What is Cisco CCNA Voice?

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialised job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice Certification assesses skills and knowledge related to the Cisco Unified Communications Manager 8.0 (CUCM) 8.0. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organisations such as companies with less than 2,000 employees

The CCNA Voice certification is earned by passing the 640-461 ICOMM V8.0 (Introducing Cisco Voice and Unified Communications Administration)

The Cisco CCNA Voice course has been designed to give you real-world knowledge that you can put to use from day one. It's highly flexible, so you can set your own timetable and study at your own pace.

We train our students to the very best standards, offering expert instructor-led training via our state of the art e-learning platform.

Who is the Cisco CCNA Voice Course Suitable For?

This Cisco CCNA Voice course is ideal for individuals with a valid CCNA or any Cisco CCIE certification.

By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is ideal for those with tight schedules as our online courses give you 12 months unlimited access to all the course materials, so you can study at a pace that suits you. Allowing you to easily resume your studies whenever you have the time. All you need is internet connection to study, so you can study from the comfort of your home or any environment that suits you.

What's Included in the Cisco CCNA Voice Course?

    Awarding Body


    Course Duration

    35 Hours

    12 Months Unlimited Access

    Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.

      Course Content

      640-461: Cisco Voice Certification: ICOMM 8

      Section 1 - Program Introduction

      • Cisco Unified Communications v8
      • VOIP Concept
      • CUC Manager
      • Section Summary

      Section 2 - Voice Essentials

      • VOIP Overview
      • Section Summary

      Section 3 - Planning Considerations

      • Operating System Interaction
      • Licensing Discussion
      • Basic Configuration Process
      • Section Summary

      Section 4 - User Administration

      • User Privileges
      • LDAP-Demo Introduction
      • Managing Users
      • Section Summary

      Section 5 - Basic Features

      • Cisco IP Phone Overview
      • Phone System Configuration
      • Class of Control
      • Partitions
      • Partitions and Calling Search Spaces
      • Media Gateway Control Protocol
      • Media Gateway Control
      • CME Web
      • Section Summary

      Section 6 - Media Resources

      • Conferencing
      • Conferencing, Ad Hoc and Meet Me
      • Configuring Router Resources
      • Music on Hold
      • Music on Hold
      • Media Resource Management
      • Section Summary

      Section 7 - Tools and Plug-ins

      • Tools Overview
      • CUCM Tools
      • Section Summary

      Section 8 - Troubleshooting

      • Voice Discussion
      • Flowchart and Key Points
      • Section Summary
      • Certification
      • Program Summary
      • Lab Guide - Introduction
      • Unity Voice Mail System
      • Auto Quality of Service
      • Phone Demonstration
      • Course Summary


          You'll sit an exam at a local test centre. We provide interactive quizzes after each module and a mock exam at the end of your course to ensure you're fully prepared for the real thing. Once you've passed with at least 80%, you'll be able to book your exam as a private candidate.

          Exam Code:

          • 640-461

          To make life easier, we can help you find an appropriate exam centre and give you all the information you need to secure your place. You can use the Pearson Vue Test Locator to find test centre locations near you.

          Please note that the Cisco exam fees aren’t included in the course price. To find the latest exam prices, visit:

          Once you’re fully prepared and ready to sit your exam, all you’ll have to do is purchase your exam voucher and schedule your exam at a test centre near you.

          Career Path

          We've put together a list of relevant job titles you can apply for after achieving the CCNA Voice certification (note that some careers may require further study, training and/or work experience):

          • Voice Technologies Administrator
          • Voice Engineer
          • Voice Manager

          In these roles, the average salary you can earn is £50,000.00 per year (source:, UK Only). IT Jobs Watch provides a unique perspective on today's information technology job market. Their aim is to present a concise and accurate map of the prevailing UK IT job market conditions.

          Career Advice

          Once you have achieved your certification, you'll have full access to our recruitment package for a wide range of information and advice - including:

          • How to put together a killer CV, Covering Letters and Thank You emails.
          • How to gain relevant work experience.
          • How to prepare for interviews.
          • How to understand Job adverts.
          • How to choose the right recruitment agency.
          • How to look for work on LinkedIn.
          • Information on dealing with redundancy.

          Career Development

          Getting a Cisco certification will always help you stand out from the crowd, now and in the future – whether you’re just starting out, developing your career, or changing direction entirely.

          Research by e-Skills UK has shown that IT and telecommunications now employs 1 in 20 of the UK workforce. It also suggests the digital sector will need nearly 300,000 new recruits by 2020 to meet the demand for skills in this area.

            Related Content

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