New Manager Training

You got promoted because you were good at the job. Then you found out the job changed. New Manager Training is a practical, self-paced course for first-time managers and newly promoted team leads — focused on the conversations nobody trains you for.

Around 25–30 minutes, at your own pace. Nine modules, a quick knowledge check after each, and a certificate of completion at the end.

What it covers

A practical walkthrough of the conversations new managers find hardest, and how to handle each one well: underperformance, behaviour and conduct, saying no, delivering decisions you didn't make, handling difficult reactions, and giving feedback that actually changes something. No theory for its own sake — just how to open the conversation, hold it steady, and close it cleanly.

What you'll work through

• Why these conversations feel worse than they are — and the cost of avoiding them
• Preparing without over-rehearsing
• Opening lines that don't make it worse
• Underperformance — separating the work from the person
• Behaviour and conduct — addressing it without a character trial
• Saying no — clearly, without burning the relationship
• Delivering decisions you disagree with
• Handling the reaction — silence, tears, anger, pushback
• Closing and following up so the conversation leads somewhere

Who it's for

First-time managers, recently promoted team leads, and anyone newly responsible for people who used to be peers. No prior management experience assumed.

How it works

A self-contained, self-paced online course that runs in any browser — no login or subscription. Work through the nine modules, answer the quick check at the end of each, and a certificate of completion unlocks once you've worked through them all. Your progress saves automatically, so you can stop and pick up where you left off. Yours to keep and revisit.

Common questions

Is this HR or legal guidance?
No. It's about handling everyday management conversations well. For formal disciplinary or grievance process, follow your organisation's policy and HR team. This sits upstream of all that.

How long does it take?
Around 25–30 minutes to work through, at your own pace. Revisit any section whenever you need it.

Is there a certificate?
Yes — a self-paced certificate of completion you can download as a PDF once you've finished the modules. It's a certificate of completion, not an accredited or regulated qualification.

Building your wider skill set

Looking to develop further? Explore our wider Business, Management & Legal courses, or browse HR, Sales & Marketing courses for people-management training.

Self-paced online course by DM Apps. The certificate is a certificate of completion, not an accredited or regulated qualification. Single-user licence.

This tool is part of a growing range of practical templates, tools, apps and self-paced courses — built to do the work for you, not hand you a blank form. Each one is an instant download that runs offline on any device, with no account or subscription. Browse the full range in DM Apps.

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