Highfield Customer Service Level 2

Regular price £25.00 GBP
Course bookings are subject to VAT in the UK and some other countries. If VAT is applicable in your country, it will be added at checkout.
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2). Add delegate names to the form below
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What is Highfield Customer Service Level 2?

Good customer service is good for business. Ensure customer service in your business hits the right note with our e-learning. Whether used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.

Who is the Highfield Customer Service Level 2 Course Suitable For?

This online Highfield Customer Service Level 2 course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.

What's Included in the Highfield Customer Service Level 2 Course?

Areas Covered

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints

Course Duration

1-2 Hours

Assessment

Multiple-choice questions

Certification

Highfield Completion Certificate

Localisation

EU legislation within a UK context, but suitable for international businesses that trade with the EU and will be subject to the legislation.

For short courses a completion certificate is available at the end of the course. You can screenshot this or print it out to confirm completion of the training.

For accredited courses a certificate will be sent directly to you from the appropriate awarding body.

All you need to complete our e-learning courses is a computer, tablet or smartphone and an internet connection.

For more information visit the Highfield System Requirements page.

E-learning is flexible, efficient, and cost-effective, meaning you can progress through the modules at your own pace, at your own time to fit the training in around your work and personal life.

Short online courses also help employers to demonstrate that they have fulfilled their legal duties to ensure their personnel have been adequately trained.

Once the courses have been completed, a confirmation of results can be saved or printed as evidence. This can then be kept on record as evidence of suitable training.

You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.

Please note that course bookings can not be processed outside of normal working hours, over weekends or on bank holidays and will be processed the next business working day.

Step 1

Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.

Step 2

Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.

Step 3

You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.

Highfield Qualifications is a global leader in compliance and work-based learning and apprenticeship qualifications and one of the UK’s most recognisable awarding organisations. As such we’re regulated by Ofqual, Qualifications Wales, SQA Accreditation, the Council for the Curriculum, Examinations and Assessment (CCEA), and the Security Industry Authority (SIA). In addition to this, we’re also a government-regulated end-point assessment organisation (EPAO).

As an awarding organisation we've developed 300+ qualifications designed to enhance the career prospects of learners. These qualifications are now delivered by over 39,000 trainers and training providers spread across over 100 countries. They cover multiple sectors such as retail, health and social care, finance, customer service, rail and engineering, hospitality, logistics, aviation and many more.