Resident Engagement Strategy Training (E-learning)

Engaging Residents in Building Safety, Online

Residents are often the first to notice that something is wrong in a building. Section 91 of the Building Safety Act 2022 requires the Principal Accountable Person for an occupied higher-risk building in England to prepare a Resident Engagement Strategy, consult on it, review and revise it, and act in line with it.

This online course explains how to prepare a strategy that fits the building and its residents, how to communicate in ways everyone can access, how to record concerns and responses, and how evacuation planning duties fit alongside.

Who Is the Resident Engagement Course For?

The course is for those responsible for engaging residents in occupied higher-risk residential buildings in England, including:

• Principal Accountable Persons
• Accountable Persons
• Resident engagement managers
• Housing managers
• Property managers
• Resident engagement officers

It applies across housing associations, registered providers, local authority housing, freeholders, managing agents and residential asset management, and to build-to-rent and student accommodation where buildings fall within the higher-risk regime.

Why Is Resident Engagement Training Important?

A strategy only works if residents can understand it, take part in decisions and see that their concerns are recorded and acted on. Language, literacy, disability and access to technology can all stand in the way of that.

The Fire Safety (Residential Evacuation Plans) (England) Regulations 2025 introduce separate duties for the Responsible Person under the Regulatory Reform (Fire Safety) Order 2005, who may not be the same as the Accountable Person. The course shows how the two sets of duties relate.

What's Included in the Resident Engagement Course?

• Concise, focused e-learning with full audio voiceover
• Certificate on completion
• Simple login and access on any device, including the iOS and Android app
• Up-to-date content on the Building Safety Act 2022

Delivery Method

Online / E-learning

Course Duration

35+ minutes

Learning Outcomes

By the end of the course, learners will be able to:

• Distinguish Principal Accountable Person and Accountable Person responsibilities for resident engagement
• Prepare and share a building-specific strategy that reflects residents' needs
• Consult residents, consider their views and communicate decisions
• Recognise communication barriers and choose accessible formats and channels
• Record concerns, responses and actions as evidence of engagement
• Recognise related residential evacuation planning duties and who is responsible for them
• Review the strategy and connect resident feedback with wider building safety management

Course Content

This online Resident Engagement course is made up of the following modules:

• Purpose and Legal Basis – the PAP's responsibilities and the APs' supporting duties, and how resident reports and engagement records support building safety management
• Preparing a Resident Engagement Strategy – preparing, sharing, consulting on and reviewing the strategy, and recording feedback, decisions and evidence
• Accessibility and Inclusion – communication barriers linked to language, literacy, disability and technology, and choosing suitable formats and channels
• Residential Personal Emergency Evacuation Plans (PEEPs) – evacuation planning duties, identifying residents who may need help, roles, voluntary participation, consent, information sharing and review
• Residents as Safety Partners – involving residents in safety decisions, residents' own duties, managing disagreements and separating engagement feedback from the statutory complaints procedure

Assessment

Learners complete a final assessment before their certificate is issued. The end of course test is:

• 100% online
• Multiple choice
• Passed with a score of 80% or more

Certification

An IIRSM-approved digital certificate is available to download and print as soon as the course is completed, and is valid for three years.

The certificate shows the learner's name, company name, course name, date of completion, expiry date and the name of the approval body.

Why Choose Resident Engagement Training with Human Focus?

• Study any time, in short sessions that fit around work
• Less costly and disruptive than classroom training
• Discounts on volume purchases
• Excellent trainee support
• Helps build a strategy that reflects the actual residents of each building
• Links resident feedback to wider building safety management

Course subtitles are available in over 20 languages, including French, Dutch, German, Italian, Spanish and Polish.

Related Content

• Health and Safety courses
• Fire Safety courses
• Construction & Engineering courses

For short courses a completion certificate is available at the end of the course. You can screenshot this or print it out to confirm completion of the training.

For accredited courses a certificate will be sent directly to you from the appropriate awarding body.

All you need to complete our e-learning courses is a computer, tablet or smartphone and an internet connection.

E-learning is flexible, efficient, and cost-effective, meaning you can progress through the modules at your own pace, at your own time to fit the training in around your work and personal life.

Short online courses also help employers to demonstrate that they have fulfilled their legal duties to ensure their personnel have been adequately trained.

Once the courses have been completed, a confirmation of results can be saved or printed as evidence. This can then be kept on record as evidence of suitable training.

• Learning management system that delivers training on laptop, PC or mobile app
• Automatically track all learning via online competency matrix
• Combine all records in one place – upload offline certificates
• Share training records via QR code training passport

You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.

Please note that course bookings can not be processed outside of normal working hours, over weekends or on bank holidays and will be processed the next business working day.

Step 1

Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.

Step 2

Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.

Step 3

You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.

Human Focus is a global leader in skilled behaviour change in the workplace.

We assist clients in achieving world-class business performance by helping to build skills and change habits that keep workers safer, healthier and more productive.

We were founded in 1992 and have grown over our 30 years of service to form close working partnerships with leading health and safety organisations, insurance companies and trade associations.

Our e-learning system supports subtitles in multiple languages for all courses. After starting any training module, learners can choose their preferred language for the course. Subtitles in any other language can also be added upon request.

Envico is working in association with Human Focus offering e-learning and is not accredited by or associated with any examination bodies, awarding bodies, institutions or organisations in any way whatsoever.