Operations & Purchasing Courses

Operations and purchasing training covering the movement of goods, the people who handle them, and the commercial function that buys them. Courses run in the classroom, live online and as e-learning, spanning statutory equipment training for warehouse and transport staff through to procurement strategy and quality management systems.

Warehouse & Logistics

Warehouse Operations

Goods handling, storage, stock control and the safety systems that keep a busy warehouse working — racking inspection, vehicle movements and segregation of people from plant. Browse warehouse and logistics training.

Forklift & Materials Handling

Operator training by truck category, with novice, refresher and conversion routes. RTITB accreditation is the most widely recognised standard. See forklift truck training.

Lifting & Vehicle Movements

Lifting equipment carries its own statutory inspection regime under LOLER, and reversing vehicles remain a leading cause of workplace fatalities — banksman training covers safe vehicle marshalling.

Transport & Manual Handling

Driver and transport operations training, alongside manual handling — musculoskeletal injury is one of the largest causes of lost days in warehousing. See transport courses.

Procurement & Quality

Procurement & Purchasing

Sourcing, supplier selection, negotiation, contract management and cost reduction — the commercial discipline behind what an organisation buys and on what terms. See procurement courses.

Quality & ISO Standards

Management system standards and internal auditing — ISO 9001 for quality, ISO 14001 for environmental and ISO 45001 for occupational health and safety. Browse all ISO courses.

Operations Management

Process design, capacity planning and continuous improvement — running the systems that turn inputs into delivered output. See operations management training.

Customer Service

The delivery end of the operation — handling enquiries, complaints and difficult conversations. See customer service courses and Customer Service NVQs.